Strategic Experience Design

Mercedes GTLS: Digital Transformation

Reimagining the global logistics ecosystem for Mercedes-Benz through unified multi-system integration.

01. The Context

The Challenge

Mercedes-Benz faced a daunting task: transforming complex, fragmented multi-system workflows into a unified, high-performance digital experience. The legacy global logistics chain was siloed, causing operational delays and data inconsistencies across three continents.

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12+ Legacy Systems

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Unified GTLS Hub

Visualizing the transition from fragmented silos to a centralized logistics engine.

02. Strategic Execution

Our Approach

Dominix implemented a three-phase digital transformation strategy focused on usability, data integrity, and real-time observability.

Discovery & Audit

Mapping 400+ user touchpoints across global logistics centers to identify critical friction points.

Experience Architecture

Designing a modular UI component library that scales from mobile handhelds to warehouse monitors.

System Integration

Developing a custom middleware layer to sync real-time logistics data with the new frontend.

03. Impact & Outcomes

The Result

34% Increase in Operational Efficiency

12ms Average System Latency Reduced

$2.4M Annual Cost Savings in Logistics

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Data visualization dashboard for logistics tracking

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"Dominix didn't just redesign our interface; they redefined how we think about logistics. The GTLS platform has become the gold standard for digital transformation within Mercedes-Benz."

Stefan Müller

Director of Global Logistics, Mercedes-Benz

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